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Enterprise knowledge

AI Expert

A private assistant that turns each team's documents into an expert that answers in Arabic or English with file and page citations. Built for organisations whose files must stay on their own servers.

  • Document Q&A
  • Citations
  • Arabic & English
  • On-premise

01

Overview

AI Expert lets each team build an expert from the files it already has: PDF, Word, PowerPoint, Excel, CSV and scanned pages read with OCR. People ask in Arabic or English and get answers that cite the file and page, with a grounding score and a strict mode that says the answer was not found instead of guessing.

Category
Enterprise knowledge
Industries
Banking & finance · Enterprise · Telecom

02 · Business value

What it changes for the business

AI Expert

Teams find and reuse what their documents already say, faster and with proof, without sending files outside the company.

  • 01

    Less time searching files

    Staff ask a question instead of opening folder after folder, then open the cited page to confirm the answer.

  • 02

    Lower risk from wrong answers

    Citations, grounding scores and strict mode make unsupported answers visible before anyone acts on them.

  • 03

    Faster document reviews

    A review of many contracts or policies becomes one grid of cited answers, ready to share in Excel.

  • 04

    Data stays in-house

    With the self-hosted model option, documents, vectors and logs stay on the organisation's own servers, which supports data residency and compliance rules.

03 · The Problem → The Outcome

Challenges → Solutions

  1. 01

    Challenges: Answers sit in thousands of files spread across teams and folders

    Solutions: Each team gets an expert over its own files, and a router suggests which expert knows the answer

  2. 02

    Challenges: Staff cannot tell whether an AI answer is backed by a document or made up

    Solutions: Every answer cites file and page, shows a grounding score and lists claims the documents do not support

  3. 03

    Challenges: Reviewing many contracts or policies against the same questions takes days of reading

    Solutions: A review grid answers the same questions across many files at once, with page numbers, and exports to Excel

  4. 04

    Challenges: Reports have to be rewritten by hand from source documents

    Solutions: An agentic writer drafts long reports section by section, with each paragraph cited and checked in code

  5. 05

    Challenges: Sensitive files cannot be sent to a public AI service

    Solutions: It runs inside the company on Oracle Database 23ai, with a self-hosted Qwen model as an alternative to OpenAI

04 · Use cases

Where it fits, by industry

Banking & finance

Compliant AI solutions for banks and financial institutions.

  1. 01

    Internal knowledge assistant

    Policy, procedure and product teams each run an expert over their documents, so staff get cited answers in Arabic or English instead of searching shared drives.

Enterprise

Scalable AI solutions for large organizations.

  1. 01

    HR knowledge copilot

    HR loads policies and benefit documents into an expert. Employees ask questions, and the questions it could not answer are listed so HR can fill the gaps.

  2. 02

    Contract and supplier document review

    Procurement and legal teams run a review grid over many contracts to compare terms with page references, and compare a new version of a contract against the old one.

Telecom

Purpose-built AI solutions for telecommunications providers.

  1. 01

    Team experts for an operator

    A telecom operator's teams keep separate experts over their own product and process documents, with access controlled per team.

05

Enterprise Capabilities

Intended Users

Employees who need answers from company documents, expert owners who curate each team's files, and admins who manage access and usage.

AI Expert

Enterprise knowledge

  1. 01Team experts with role-based access
  2. 02Cited answers with a grounding score
  3. 03Review grid across many files
  4. 04Page-by-page document compare
  5. 05Cited report and file generation
  6. 06Questions over Excel and CSV data

06 · Highlights

Key Proof Point

AI Expert

Every answer points to the exact file and page, carries a grounding score, and can be held to strict mode so it admits when the documents do not contain the answer.

Technical workshop

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